Shipping

Overview

We want to make it as easy and convenient as possible for you to access nutritious fresh meals for your pet. Products go from our freezer to your door in insulated packaging and are kept frozen throughout. Orders are delivered a maximum of 5 business days from when you place the order but on average 2-3 days from placing order. You will get a delivery notification the day before your delivery is scheduled to arrive letting you know of a delivery window.   

Delivery Area  
To keep items as fresh as possible and to facilitate cold delivery we currently only service the Greater Vancouver Regional District + Abbotsford, Mission, & Chilliwack (Sorry rest of BC! we are hoping to come to you soon).

Delivery Fee
All deliveries within Greater Vancouver Regional District are free over $60. The following delivery charges apply for orders under the $60 minimum:
Vancouver, North Van, West Van - $4.99
Burnaby, New West  - $5.99
Richmond, Coquitlam, Port Moody - $6.99
Surrey, Delta, Maple Ridge, Langley, White Rock - $7.99
Abbotsford/Mission/Chilliwack - $9.99 (Minimum order $100)

Timing   
When you place an order through our website you can expect to receive your meals within 3-5 days of placing the order (average delivery time is 2-3 days). We will send an email the day before delivery informing you that your order is on the way and confirming the delivery window. If you have run out of food and need your order in a rush, please reach out to us at info@kafkasorganic.com. We will try our best to accommodate a faster delivery depending on your location, but we cannot guarantee this.

Handling

All Kafka's Organic pet meals are made fresh in our commercial kitchen on 400 Industrial Avenue, Vancouver and frozen to avoid use of preservatives or additives. We deliver meals in insulated packaging which keeps meals frozen for upto 2 hours at room temperature. Please send us a note if you will not be home to receive your order and we will arrange an alternate delivery window to make sure your packs remain frozen until you can store it appropriately. Consult our FAQ page for more on handling.